Returns
Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item. - see our Refunds Policy below.
For returns or exchanges, please complete the Exchanges & Returns form that was sent with your order and return it with your product to:
Dance Togs
24 West Street
Beighton
Sheffield
S20 1EP
Please state clearly if you would like to return the item(s)for either a refund or an exchange for another size, colour or item.
If you don't have the Exchanges & Returns form, please email us at info@dancetogs.co.uk for another exchange/return form.
Our Refunds Policy
This section describes how we calculate refunds. Our refunds policy does not affect Your Statutory Rights.
Please note: When you send your item back to us, we will process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving of your return.
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
We will not refund the cost of delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
Items returned under the 14-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.
Your Statutory Rights
Cooling-off Period
At Dance Togs, we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 14-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item.
By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
To cancel your purchase within the seven-working-day cooling-off period, please fill out the delivery slip that accompanies your items giving the reason for the return as "contract cancellation". Please package the relevant item(s) securely and send it to us with the delivery slip so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is:
Dance Togs
24 West Street
Beighton
Sheffield
S20 1EP
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website.
Other Statutory Rights
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website.
Payments
Payment Options
www.dancetogs.co.uk accepts payments in UK Pound Sterling via PayPal or Google Checkout
For any questions relating to this please contact your credit or debit card provider, PayPal or Google Checkout.
The following payment options are accepted:
By credit or debit card processed by PayPal or Google Checkout both a secure payment gateway - UK Pounds Sterling only
Dance Togs does not collect or process your credit card details.
All credit and debit card transactions are handled and secured by Paypal or Google Checkout.
Please note: All UK Pound Sterling prices displayed on this site are inclusive of Value Added Tax (VAT) at 15 %.
If you have any queries regarding the above, please feel free to contact us via the website or email us directly.
Shipping
www.dancetogs.co.uk shipping as follows.
All addresses within the United Kingdom are shipped to via our nominated couriers which requires a signature. If no one is available to sign for the parcel, a card will be left by the driver with instructions on how to arrange a redelivery. Please allow approximately one week to receive your order.
Any problems please contact us and we will help in getting your order to you.
There is currently no shipping charge.
All orders will be shipped within 5 working days from order date.
